1. Scope and who we are
Denlo is provided by CENDRO LABS PTY LTD, an Australian company (“Cendro”, “Denlo”, “we”, “us”, or “our”). This policy applies to the Denlo iPhone app, denlo.app, and related services.
For privacy questions, access or correction requests, complaints, or deletion requests, contact support@denlo.app.
2. Information we collect
Account information
When you use Sign in with Apple, we receive an Apple account identifier and, if you share them, your name and email address. Apple may provide a private relay email address if you use Hide My Email.
Profile and content
We process your account display name, topics, intended audience, voice recordings, typed thoughts, transcripts, edits, selected styles, generated posts, and related job information needed to provide Denlo. Exported images and PDFs are created on your device.
Subscription information
If you subscribe to Denlo Pro, Apple processes payment and provides us with purchase and subscription records such as the product, transaction identifiers, purchase dates, renewal status, and expiry date. We do not receive your full payment-card details.
Technical information
We process session identifiers, request status, error information, and limited AI usage metadata needed to secure, operate, troubleshoot, and understand service reliability. These usage records do not include your source text, transcript, generated content, or provider error messages.
Website
denlo.app does not use analytics, advertising trackers, contact forms, or non-essential cookies. Our hosting provider may process standard network and security logs when you visit.
3. How we use information
- create and maintain your account;
- transcribe recordings and generate platform-specific content;
- restore your profile and serve your Library requests;
- secure Denlo, prevent misuse, diagnose failures, and provide support;
- comply with law and enforce our terms; and
- improve reliability using limited, content-free operational metadata.
We do not sell or rent personal information. We do not use your content for advertising, and Cendro does not use your content to train AI models.
4. AI processing
Denlo sends recordings, transcripts, relevant profile context, and generated drafts to OpenAI’s API for transcription and content generation. OpenAI states that API inputs and outputs are not used to train its models by default unless the customer opts in. OpenAI may retain abuse-monitoring logs containing customer content for up to 30 days unless a different control applies or longer retention is legally required.
AI tools propose content but do not make legal, employment, credit, health, or other decisions that determine your rights or access to essential services. Review every result before publishing it.
6. Overseas processing
Denlo is operated from Australia. OpenAI, Cloudflare, Apple, and their subprocessors may process or store information outside Australia, including in the United States and other locations where they operate. We take reasonable steps to select providers and arrangements that protect personal information in line with applicable Australian privacy requirements.
7. Retention and deletion
Uploaded voice audio is deleted from Denlo’s server storage after its transcript is saved. A recording may remain in your on-device Library until you remove it or delete local app data.
Account information, profile context, typed thoughts, transcripts, generated content, and related records are retained while your account remains active. Removing the Denlo app from your device does not delete your account or its server-side content.
If an account has no sign-in or app activity for six months and has no active Denlo Pro subscription, we automatically delete the account and its server-side content. We do not send a notice before this deletion. An active subscription keeps the account in use; after a subscription ends, the six-month period is measured from the later of your last activity and the subscription's end.
Initiate deletion at any time in Account & Settings → Delete account. This permanently removes the Denlo account and its server-side content and cannot be undone. Deleting your account does not cancel a Denlo Pro subscription, which is billed by Apple; cancel it in your Apple Account subscription settings. You may also contact support@denlo.app for help.
Limited records, such as App Store transaction identifiers, may be kept after deletion where reasonably necessary for tax, accounting, refund disputes, security, or other legal obligations, and only for as long as those obligations require.
8. Your choices and rights
You may ask to access or correct personal information, withdraw consent where applicable, or raise a complaint. You can edit your profile, type instead of granting microphone access, sign out, or delete your account. We may verify your identity before acting on a request.
9. Security
We use measures designed to protect information, including Sign in with Apple, short-lived sessions, private storage, encrypted transport, scoped upload links, and deletion of processed server audio. No service can guarantee absolute security.
10. Children
Denlo is not directed to people under 16, and we do not knowingly collect their personal information. Contact us if you believe a person under 16 has provided information.
11. Changes and complaints
We may update this policy when features, providers, or obligations change. We will publish the revised policy and effective date here. Send complaints to support@denlo.app. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.